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I think I got hit with a virus. The screen filled with error messages and went blank.

When I turned it on I got "secure boot violation " message.

I figured out how to get to the F2 menu and ran all system tests both quick and extensive.

I did the F10 to reset to defaults and saved the changes.

Still nothing.

What now?

Thanks

2 REPLIES 2
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Hi @dchuey613,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

A "Secure Boot Violation" message typically indicates that the computer's BIOS is preventing the current operating system from booting due to a security measure intended to ensure the system boots. Here are the steps you can take to resolve this issue:


System Recovery: If resetting the BIOS to defaults did not resolve the issue, consider performing a system recovery using HP Recovery Manager. This process can restore the computer to a previous working state.
 

  • Access the recovery environment by turning on your computer and pressing the F11 key repeatedly until the Choose an option screen is displayed.
     
  • Select "Troubleshoot", then "Recovery Manager".
     
  • Choose "System Recovery" or "Minimised Image Recovery" (if available) to restore the PC to factory settings or a previous state.

Disable Secure Boot Temporarily: This can sometimes help if a recent system update is causing the issues.
 

  • Enter the BIOS setup by pressing the F10 key repeatedly immediately after turning on the computer.
     
  • Navigate to the "Security" or "System Configuration" menu.
     
  • Find the "Secure Boot" option and disable it, but be aware that this might reduce your system's security.

Check for Malicious Software: Once you can boot into Windows:
 

  • Use Windows Security or a third-party antivirus tool to perform a full system scan to detect and remove any malware or viruses.

Reinstall Windows: If the above steps do not work, you might need to reinstall Windows:
 

  • Create a Windows 11 installation media using another computer and a USB drive.
     
  • Boot from the USB by entering the boot menu (usually F9 or Esc key) and selecting the USB drive.
     
  • Follow the on-screen prompts to reinstall Windows. Make sure to back up important data beforehand, as this will erase your current data.
     

I hope this will help.

 

Take care and have a good day.

I'm an HP Employee.


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I tried all of those except getting a USB drive to boot from.

I disabled the secure boot and downloaded Malwarebytes. None found although that was what cased the problem, so maybe I'll try a different one.

I also did a reset/ recovery from the cloud and from my pc.

Still getting na no boot found when I enabled it.

I'll keep trying or take it somwhere.

 

Thanks.

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