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‎09-15-2024 04:41 PM

HP Recommended
Product: HP Pavilion All-in-One - 27-a240se
Operating System: Microsoft Windows 10 (64-bit)

Would greatly appreciate if anyone could help me on the following:

 

Cannot boot successfully. Getting error message:

Testing Drive:1

Smart Check: Passed

Short DST: Failed

Failure ID: 0G9WMX-8SDC83-GXPQQK-60VV03

Product ID: V9B56AA#ABA

Current Version: 1.24.0.0 - BIOS

 

Category:
3 REPLIES 3

‎09-15-2024 06:16 PM

HP Recommended

Enter the required information at the link below and it should generate a report of the problem and the most likely way to fix it.

 

HP Customer Support - Service Center

 

You will probably need to install a new hard drive and reinstall the operating system.

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‎09-16-2024 02:29 PM

HP Recommended

Thanks.

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‎09-16-2024 02:30 PM

HP Recommended

You're very welcome. 

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