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HP Notebook - 14-bs039na

I have a HP Notebook- 14-bs039na and after an update last night on my laptop I tried to use it this morning and when I pressed the sign in button it said “password incorrect, try again”. I don’t have a password on the laptop and it doesn’t even provide a space for me to insert a password , I have recently moved from Ireland to the UK, could it be some security lock or is there another issue ?

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Hey SeanODE 🙂


Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Kind regards.



I work on behalf of HP.
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