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‎02-15-2020 12:47 PM

HP Recommended
Product: Hp envy
Operating System: Microsoft Windows 8.1 (64-bit)

Windows attempted to do an update and was unsuccessful.  After the computer Rebooted it will not let me sign on to HP simplepass. I had it set up for a 4 digit code but that only takes me to a confirm Windows password screen and I cannot get past that. I do not know the Windows password or if I ever set one up.

1 person had the same question
1 REPLY 1

‎02-18-2020 12:18 PM

HP Recommended

@767jules26
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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