cancel
Showing results for 
Search instead for 
Did you mean: 
767jules26
New member
1 0 0 0
Message 1 of 2
199
Flag Post

Simplepass login problems after Windows update

HP Recommended
Hp envy
Microsoft Windows 8.1 (64-bit)

Windows attempted to do an update and was unsuccessful.  After the computer Rebooted it will not let me sign on to HP simplepass. I had it set up for a 4 digit code but that only takes me to a confirm Windows password screen and I cannot get past that. I do not know the Windows password or if I ever set one up.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,580 23,538 1,069 1,102
Message 2 of 2
Flag Post
HP Recommended

@767jules26
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation