Since HP Support won't help me - perhaps someone here will....

[bobmct1]

I very recently purchased this product to replace my aging HP s5310f slimline.  The new system has the 6th gen i7-6700 8 core CPU and 16GB RAM.  My old one has a 2 core CPU and 8 GB RAM so I figured the new one would be blazingly faster.

The new one came with Windows 10 installed but that was fine because I had been running Windows 10 for a year on the old one quite successfully.  But much to my surpise the new one ran and runs like a snail in Alaska in the wintertime.  We're talking clicking on the file-explorer icon and waiting easily 10-15 SECONDS to get the first screen displayed.  And everything I tried was the same.   Very shortly after setting this system up M$ released their annivesary update which I applied.  If anything it ran even slower.  Because i do programming fo a living I was forced to continue to use my older HP for my projects while still reseaching the slowness of the new one.  Research showed that M$ has many compaints of slowness and last week they release an "emergency fix" to supposedly correct this.   Again, nothing improved.   So my only option is/was to install Windows 7 from my Windows 7 Ultimate x64 DVD.   I changed my UEFI to legacy to support booting from a DVD and restarting.  I am given the option to boot from DVD and the Windows 7 setup program begins.  And the very first prompt that appears is the End User License Agreement (EULA) which one MUST check and click the NEXT button to proceed.  But wait!  My USB keyboard and mouse DO NOT WORK!   Research shows that the Windows 7 DVD does not contain the drivers compatible with the new Sky(something) system.  So I cannot agree to continue.  In fact, the only option available is to physically shut off the machine.   Get the picture???

So, I'm hoping that someone may be aware of how one may be able to resolve this or circumvent the issue in a practical manner ( I could customize my own Windows DVD but that's not really practical).

So I'be be very interested to see if anyone can help.

Thanks for reading and honestly I don't expect any practical answers.  And if I do I will be exceptionally grateful.

Disgruntled long time HP desktop/laptop/server customer.l

[Paul_Tikkanen · Accepted solution]

Hi:

The problem is that your W7 DVD does not have the USB3 drivers needed for the keyboard and mouse to work.

That wouldn't have been an issue if your PC had PS/2 ports that you could have used.

The other issue is that the skylake chipset does not have USB2 support until the chipset drivers are installed, so plugging the KB and mouse into one of the usb 2 ports isn't an option either.

However, Intel has this utility you can use to insert the drivers into a USB flash drive you will have to make from your W7 DVD.

There is a readme file on the link below which will give you the steps you need to install W7 on that model PC.

This utility has to be run on a PC with W8.1 or W10, so hopefully you can do this on your current PC since it has W10.

https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility

[bobmct1]

Thank you Paul.  Your response and resolution is/was very much appreciated and very clear. 

I will perform what you outlined asap.  Just FYI - I installed Linux Zorin 9.1 and did not have the problem.  And, the speed of the system is IMMEDIATE.  Just FYI for anyone interested.

At least this new system is useable again...

[Paul_Tikkanen]

You're very welcome.