Slow Desk top computer

[RedHarley]

HP TouchSmart 320 runs slow takes 8 minutes to start up and forever to display a homepage. i have noticed a line running across my screen.

[Sneha_01]

Hi @RedHarley,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP TouchSmart 320 desktop computer is running slowly and takes an excessive amount of time to start up, coupled with issues like a line running across the screen, here are some troubleshooting steps you can take to address these problems:

1. Check for Hardware Issues

Inspect the Screen:

• Line Across Screen: If the line is persistent and visible across different screens or applications, it might indicate a hardware issue with the display or graphics card.

Run Diagnostics:

• HP Hardware Diagnostics: Press Esc during startup to enter the Startup Menu and select F2 for Diagnostics. Run a full system test to check for hardware issues, especially with the hard drive and memory.

Check Connections:

• Ensure that all cables and connections are secure, especially if you are using an external monitor.

2. Improve Startup Time

Disable Startup Programs:

• Windows 10/11: Press Ctrl + Shift + Esc to open Task Manager, go to the Startup tab, and disable unnecessary startup programs. This can help reduce the time it takes to boot up.

Clean Up the System:

• Disk Cleanup: Use the built-in Disk Cleanup tool to remove temporary files and system junk.
  • Search for Disk Cleanup in the Start menu, select the drive to clean, and follow the prompts.
• Uninstall Unnecessary Programs: Go to Control Panel > Programs and Features and uninstall any software you no longer need.

Check for Malware:

• Run a Full System Scan: Use your antivirus software to check for and remove any malware or viruses that could be slowing down your system.

3. Optimize System Performance

Update Drivers:

• Graphics Drivers: Go to Device Manager > Display adapters, right-click your graphics card, and select Update driver.
• Other Drivers: Ensure all other drivers are up to date, including chipset and network drivers.
• Windows 10/11: Go to Settings > System > About > Advanced system settings. Under Performance, click Settings and select Adjust for best performance or manually adjust visual effects.
• Ensure your Windows operating system is up to date by going to Settings > Update & Security > Windows Update and checking for updates.

4. Check Disk Health

• Open Command Prompt as an administrator (search for cmd, right-click, and select Run as administrator).
• Type chkdsk /f and press Enter. Follow the prompts to check and fix disk errors.

5. Perform a System Restore or Reset

• If you have a recent restore point, you can revert your system to a previous state.
• Go to Control Panel > System and Security > System > System Protection and select System Restore.
• As a last resort, you might consider resetting your PC. This will reinstall Windows and can help resolve performance issues.
• Go to Settings > Update & Security > Recovery > Reset this PC. Choose whether to keep your files or remove everything.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support