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HP Recommended
Windows Hp all in 1

Blue screen popped up with the advance options couple weeks ago. I ran the the long diagnosis test.. Now the advance options wont pop up and it is showing Smart Hard disk error hard disk 301. My options are F2 system Diagnosis and ENTER- continue start up. When I press F2 I done the hard drive check the extensive one and it says long dst failed.

Fallout id 0lpt6m-91n9st-gxpqra-619003

Product id V8p50aa#aba 

Bios

So I need help with all this please

1 REPLY 1
HP Recommended

Hi @Serenityzmommy

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.