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HP Recommended
Probook4540s
Other

My computer won’t turn on it keeps making me do “memory tests” which I’ve done at least 5 times and won’t go back to the normal screen. I really need help I need to do my homework. I’m freaking out. This is the website it told me to go to. Please help.

3 REPLIES 3
HP Recommended

@Kake1 

What happened when it died? We need the details.

 

Also, have you run the memory tests -- and if so, what do they report?

 

We can proceed when you provide the information.
Thanks



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

When it died it just went black then I went to plug it in. Then today when I went to use it a black screen with white letters that says “HP Basic system diagnostics” at the top then it says “HP Basic system diagnostics 1.3.0.0” then it says “for more information visit www.hp.com/go/tech center/startup” then below that it says “memory test” “hard disk check” “language” and “exit” and you can pick one of the three. When I do the memory test it takes 12 minutes. When it is done it says “memory test: passed” then it says for more information visit the website again” then under that it says “back to main menu” then it does it all over again.

HP Recommended

@Kake1 

Sorry to hear that ... how old is the PC?



I am a volunteer and I do not work for, nor represent, HP
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