• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-28-2019 09:47 PM

HP Recommended
Product: Hp stream
Operating System: Microsoft Windows 10 (32-bit)

It only shows the hp start up screen when I turn it on and then goes black  and does the same thing over and over. I’ve tried F11 and windows+ b and everything I could find and idk what to do anymore. Please help I need this computer for school work. 

1 REPLY 1

‎10-29-2019 05:57 AM - edited ‎10-29-2019 05:58 AM

HP Recommended

If you really did "  delete everything off my computer. Now it only shows hp start screen", then it would seem the Windows 10 OS and everything else is part of the "everything".  With the PC stopping at the HP start screen, it will require, at least, reinstalling Windows 10.  Without the exact model number for the Stream, the simplest is to use a working PC and make the install media from Microsoft, here:

https://www.microsoft.com/en-us/software-download/windows10

Scroll down to the "Using the tool to create installation media" and follow the directions for the USB.  Since you listed Windows 10 as 32 bit, be sure that is what you pick from the download choices.  Then use this new USB media to reinstall Windows on the Stream.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.