• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

Recent upgrades to Win 10 -21H2 created my not being able to access HTTPS sites ..unknown to me at the time it was the internet providers problem but I asked help from MS community and one of the suggestions was tus use the Median Creation tool which of coarse resulted in re-installing windows ..the a MS team member remotely inspected my computer and that's how we found out ir was service provider ..unfortunately I now have a "RED X" beside speaker on task bar. When I checked on devise manager there is no audio output devises shown, also checked settings and there is no output devises and I've run troubleshoot a ton of times to no avail ..any suggestions or do you think I should look for another sound card ??   

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

See if installing this W10 IDT audio driver from a newer model desktop PC gets the sound to work again.

 

6.10.6504.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

 

Restart the PC after installing the driver.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

See if installing this W10 IDT audio driver from a newer model desktop PC gets the sound to work again.

 

6.10.6504.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

 

Restart the PC after installing the driver.

HP Recommended

Thanks Paul ..it has taken RED x away and I can hear using headphones ..I think I can restore it all now since computer is recognizing sound card ... Thanks again !!!!!

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.