Start menu/Microsoft edge not accessible

[Lauramanx]

I set up a second user account on my desktop that has been working without issue for 6 months. When logging into the second account the start/windows menu wouldn’t open and Microsoft edge was not on the taskbar at the bottom. Logging back into my account, I can now not access the start menu and when I click the Microsoft edge shortcut, it opens and immediately closes itself. Please offer any solution you may have to this issue. Thank you! 

[Riddle_Decipher]

@Lauramanx Welcome to HP Community!

Please follow the below steps and check if that helps:

1. Open an Administrator CMD window. If you can’t find a way, use these steps:
   1. Press CTRL+Shift+ESC to open Task Manager.
   2. Click File > Run New Task
   3. Make sure you have a check mark beside “Create this task with administrative privileges”
   4. Type CMD
2. Type the following commands at the CMD prompt:
       dism /online /cleanup-image /restorehealth
       sfc /scannnow

Please refer the below article for further reference

http://answers.microsoft.com/en-us/windows/wiki/windows_other-update/system-file-check-sfc-scan-and-...

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions)

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