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‎02-11-2020 11:06 AM

HP Recommended
Product: Hp omen laptop

Hello! I came home today and was trying to start my laptop and i got a blue screen and a message snapcode BAD_SYSTEM_CONFIG_INFO. I ussaly dont shut down my pc, i let it run at night. I wast doing anything special on the pc for like always. Eighter waching a movie or gaming. My antyvirus ran out like 2 months ago and i didnt bother to buy new. When i try to stary the laptop i get the blue screen message and then the pc shuts off and it says preparing automatic repair now for 1 hour and nothing is happening. Was trying to go to advance settings and went to bcdedit command and was trying to do somting there that i saw on uoutube but nothing works. Was resetinf the pc after that and it still dont work. Please help

1 REPLY 1

‎02-13-2020 03:41 PM

HP Recommended

@NoSpace4DayZ Welcome to HP Community!

 

I understand that you are getting a blue screen error message.

 

Please let us know which operating system you are using.

 

Have you made any changes to the computer?

 

Please provide the correct model number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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