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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Start problems/ blue screen/ bad system config info

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02-11-2020 11:06 AM
Hello! I came home today and was trying to start my laptop and i got a blue screen and a message snapcode BAD_SYSTEM_CONFIG_INFO. I ussaly dont shut down my pc, i let it run at night. I wast doing anything special on the pc for like always. Eighter waching a movie or gaming. My antyvirus ran out like 2 months ago and i didnt bother to buy new. When i try to stary the laptop i get the blue screen message and then the pc shuts off and it says preparing automatic repair now for 1 hour and nothing is happening. Was trying to go to advance settings and went to bcdedit command and was trying to do somting there that i saw on uoutube but nothing works. Was resetinf the pc after that and it still dont work. Please help
02-13-2020 03:41 PM
@NoSpace4DayZ Welcome to HP Community!
I understand that you are getting a blue screen error message.
Please let us know which operating system you are using.
Have you made any changes to the computer?
Please provide the correct model number.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
http://support.hp.com/us-en/document/c03754824
Keep us posted,
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