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RV-4
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Start up problem with new desktop

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Microsoft Windows 10 (32-bit)

Just bought a new HP desktop and I get a “Bad System config info” msg when I turned it on and it won’t start ...What can I do??
Thanks

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Riddle_Decipher
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@RV-4 Here's a few steps that should help resolve the issue: Performing a Hard Reset

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

Run a System extensive test as well as an extensive test on the Hard drive from F2 (Please capture the failure ID for further assistance).

If the test fails, which clearly indicates a hardware failure with the PC, I would recommend you contact our HP support team for further assistance.

 

If the test passes, I would suggest you perform a system recovery using the recovery media.

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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