Stuck at Language selection when try to install window 7

[Hoang26]

Hi,

I just bought a new PC From HP : an Pavilion 550-113a with the following config :

Motherboard : Odense (Pegatron)

Processor :       Intel Core i7-6700

RAM :                  8GB (DDR3-1600)

Video :                NVIDIA GeFORCE GT 730

The PC is delivred with Windows 10 installed on a 1 TB Normal harddrive

I replaced the installed Disk by a New SSD Kingston 240 GB (SATA III)

I changed to legacy mode booting, and disable secure boot

I Booted on the Microsoft Windows 7  X64 SP1 DVD, using the USB HP Keyboard and mouse delivred with the PC.

The operating system is loading well and when appear the bitmap screen asking wich language , which keyboard to select, my mouse is not working (but the red light is working underneath) nor my keyboard and I am unable to continue the installation.

I have tried  with a USB logitech keyboard+mouse (wired) / Lenovo KB + mouse (wireless) : Same issue (power still there as the light on the KB and mouse still lit).

I have tried all USB port 2.0 and 3.0 as well as the internal ones, all working except when get to the language selection page.

Does anyone has a clue how to have the mouse and the keyboard recognised by the Windows7 ?

Many many thanks for your help, as I need to use Win 7 for my work software.

[Paul_Tikkanen · Accepted solution]

Hi:

You have to run this utility on a PC with W8.1 or W10.  There is a readme file on the link for how to use.

https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility

Here's the problem...

The Intel Skylake chipset does not have native USB 2 support, which is why none of the USB 2 ports work when you go to install Windows.

The W7 installation media does not have USB 3 support, which is why none of the USB 3 ports work when you go to install Windows.

This tool puts the USB 3 drivers into the W7 installation media, so the installation can continue.

If you run into any issues with the tool, you should be able to copy the usb drivers from the file onto a usb flash drive and select the advanced option, load driver and browse to the USB driver folder and select the USB 3 driver to install.

There will be a 32 bit driver folder and a 64 bit driver folder.

[mdklassen]

>  I need to use Win 7 for my work software.

What will you do after January 2020 (not too far away), when Microsoft stops issuing security-fixes for Windows 7?

At that time, you will need to install Windows 10, to keep your computer secure.

So, I recommend that you install Windows 10 right now, and use the "program compatibility wizard" in Windows 10, to configure Windows to run your specific application software.

[Hoang26]

@Paul

Thanks

It works

@ mdklassen

I know. 

But it is an old programing software and won't work prob on win10.

Client still have not buy the new one yet so yeah.. still going to use win7 till they would like to buy and upgrade

[mdklassen]

> I just bought a new PC From HP : an Pavilion 550-113a with the following config : Motherboard : Odense (Pegatron) ...

According to the HP web-page:  http://support.hp.com/ca-en/document/c04869635

the "back" ports on the Odense (OH-den-sa == a nice town in Denmark, and home of writer Hans Christian Andersen) look like:

So, while there are no PS/2 ports (for keyboard and mouse), there are 2 USB 2.0 ports,

which should be used for your keyboard and mouse, during the installation of Windows.

It should be much easier to try using those ports, than to follow the instructions specified in the "accepted solution".

P.S. Windows 10 has a "program compatibility wizard" that can be used to allow programs designed for Windows 7 to work under Windows 10.  Give that a try, too.

[mdklassen]

> ... you should be able to copy the usb drivers from the file onto a usb flash drive ...

I don't get it -- if the USB ports don't work, and the software to make them work is on a USB-interface flash-drive, then how can reading from a USB-connected flash-drive possibly work?

You should be able to copy the USB drivers to a CD-recordable disk, and use the "advanced" option to read from that CD-R.

[Hoang26]

Hi

I tried the USB 2.0, even the 3 USB ports inside (which require 4 pin - USB converter), they work well during normal time and even BIOS. But once you get to the language selection, they do not work anymore.

Patched USB driver into Win7 installation does the trick nicely

I will try the compatibility tool next time. 

[Paul_Tikkanen]

You're very welcome, @Hoang26 .

@mdklassen :  Did you overlook my explanation? 

There is no USB 2 support for the Skylake chipset when you go to install W7.  That is why none of the ports work and the installation stops when you need to continue by using a USB KB and mouse.  I have no idea why the ports work up to a point and then quit, but they do.

I only know that if you want to install W7 on a desktop or notebook PC with the Skylake chipset you have to use the Intel tool or manually install the USB 3 drivers using the advanced install options or use a PS/2 KB and mouse if there are ports for them.

There are much more difficult ways to install W7 than what I recommended (you can find them on the readme link on the Intel USB creator link I posted), but there is no easier way unless the PC has a PS/2 KB and mouse port, and you have a PS/2 KB and mouse to use.

If you search the forum, you will find dozens of posts from members with this issue all solved by the above method or the use of a PS/2 KB and mouse.