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Stuck in Initialising mode

c310 photosmart
Microsoft Windows 10 (32-bit)

I cannot get the printer out of initialising I have tried shutting off the powe and removing all leads but  it is still stuck, I have reinstalled the drivers and software but to no avail,there is not a drop down to install a firmware fix 

HP Support Agent
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Stuck in Initialising mode



Welcome to the HP Support Community. 


Try these steps -


1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.


Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware


If the issue still persists, I have sent you a private message with the steps to perform a printer reset. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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