Stuck in factory loop, computer unplugged while resetting to factory.

[mdklassen]

> ... DCDBOOT ...

Did you mean BCDBOOT -->  https://technet.microsoft.com/en-us/library/dd744347(v=ws.10).aspx

At this point, I would:

* download Windows 10:  https://www.microsoft.com/en-us/software-download/windows10

* buy a new disk-drive

* remove the current disk-drive (because it contains my personal files)

* connect the new disk-drive

* install Windows 10 for free, since my computer already was running Windows 10, I have a "digital entitlement" to reinstall it, for free.

* run Windows Update

* connect the old disk-drive as a "slave" disk-drive, and copy all my files from "old" to "new"

A new disk-drive might be bigger and faster than the old, and might even be a SSD, for much-better performance.

[JeffJabben]

Yes I did. I'll keep that option in mind but shouldn't there be something I can do via the computer itself? Surely the developers knew something like this could happen and had a way out of this. If not then everytime the power goes out during an update or reset you would have to get a new disk drive?

[mdklassen]

> ... shouldn't there be something I can do via the computer itself?

Yes, and there is, but my guess is that your usage of BCDBOOT has "defeated" that capability.

I think that the comment from @CherylG was "spot-on".

Try her steps, and tell us what you see on each screen.

[Use your smart-phone to take a screen-shot, and post those images.]

> Surely the developers knew something like this could happen and had a way out of this.

Yes, and they wrote code to make it possible.

>  If not then everytime the power goes out during an update or reset you would have to get a new disk drive? 

Given your assumption, then your conclusion does follow.

But, a faulty assumption leads to an incorrect conclusion.

[CherylG]

No need to buy a new hard drive unless it was damaged due to the abrupt power loss.  I also assume any personal files on the machine are a moot point since you were in the process of resetting the machine to factory settings?

 Two options you have that I can see>>

 1- Contact HP to order Recovery Media to boot from and reinstall Windows and all software/drivers originally on the machine.  >>Contact HP

2-Make the Windows 10 installation using the free download from Microsoft as mentioned by @mdklassen You will have to download any drivers/software from your Support page.

[JeffJabben]

I did step 2 on a usb drive. I don't know how to make it work? I did the option in F11 for usb hard drive recovery but it doesn't work. After I install the media on a usb what do I do then?

[CherylG]

Immediately after powering on start tapping Esc key. This should  open a menu where you tap F9 for boot options. Use arrow key to move down and select/highlight USB. Tap Enter key

[JeffJabben]

Seems to be getting me some where. Looks like everything is going as should the only dilemma is that I'm stuck at "getting ready" I'm just going to keep waiting it out but if there is anything else to get me out of this getting ready stage let me know. Thanks

[CherylG]

Just be patient and let it sit for now. I assume you were able to boot from the usb and chose to Install Windows? It went through installation and now you are at first start up screen?

[JeffJabben · Accepted solution]

Missing success. Thank you Cheryl.

I had to download windows 10 on to a usb drive from another one of my windows hp computers directly from a Microsoft website. Then I pushed the esc key when turning on the computer, then f9. Then after this another menu came up in which I selected my USB. After this it came up with a menu of language selection and so forth. However when it came to recommended installation or custom I had to select custom as recommended would not work as it said it was for a computer that did not previously have windows 10. After this a long wait was required but now everything is working. Using the internet on it as we speak.

I appreciate all of your help, and thank you Cheryl for making this possible.

[CherylG]

You're very welcome. Happy to hear you are up and running!