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05-05-2020 05:13 PM
I have had this pc for 5 years and from out of no where it just got stuck on the choose your keyboard layout screen and i cant select anything because my mouse wont connect
05-13-2020 03:11 AM
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I Am An HP Employee
06-08-2020 12:56 PM
@sldmartin here's a few steps that should help:
- Let's restart the computer and tap on F11 during the same to enter recovery mode, choose the keyboard layout, choose Troubleshoot.
- Click Advanced Options and open Command Prompt.
- In the Command Prompt type the following command:
For 32-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~162220.127.116.11
For 64-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16218.104.22.168
IMPORTANT: Change C: with the appopriate drive letter, if Windows is located in other directory, not in C: drive.
- Close Command Prompt.
- Click Continue to close the Windows Recovery Environment.
- Restart the computer and install available Windows updates. Navigate to Start > Settings > Update & security > Windows Update > Check for updates.
If the issue persists, try the below steps:
- Restart the PC again, tap F11 during a restart and Select the Recovery Menu > back to Troubleshoot.
- Now under Advanced Options menu, select Command Prompt.
- Copy and paste the following commands in the Command Prompt window and press Enter:
chkdsk c: /f
bcdboot c:\\windows /s c:
- When Command Prompt executes all the commands, reboot your PC and check if they fixed the “Choose your keyboard layout” error.
In case this method did not work, you can try boot into Safe Mode with Networking:
- Reboot Windows several times in a row. Failed reboots will start an Automatic Repair.
- In the Automatic Repair Window, select Troubleshoot -> Advanced Options.
- Then open Startup Settings and click Restart.
- Now click F5 or 5 to access Safe Mode with Networking.
- Once you access the desktop, right-click on Windows key and select Device Manager.
- Check each category of drivers to find out if any of them are malfunctioning. Problematic drives are usually marked with a yellow exclamation mark.
- If none of them are labeled as outdated or corrupted, then we would strongly recommend updating all Universal Serial Bus controllers.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee