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12-27-2022 05:38 AM
I clicked on the restart and update option and got stuck after the download and verification of bios as when it restarted it got stuck, as it is showing me processor type, memory size, bios revision date ,etc. There is a press ESC key for startup menu written at the bottom of screen but on my pressing ESC key there is no effect of it.. what should I do to recover my pc ..please help
01-01-2023 09:57 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that your computer is stuck on restart and update option.
Please follow the steps from this document to reset the computer.
I hope this helps.
Take care and have a good day.
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