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‎06-09-2025 02:05 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 (76T54AV)

 

To HP Support,

I’m reporting a firmware-related compatibility issue affecting the HP 16-s0177ng model following the F.29 BIOS update.  March 2025 The issue appears related to improper ACPI/PCIe initialization for the integrated NVIDIA RTX 4070 Laptop GPU under Windows 11.

Observed Behavior:

  • Post-F.29 BIOS, Windows 11 crashes on boot with a blue screen (ACPI_BIOS_ERROR).

  • The 4070 is recognized during initial install stages but fails afterward with a Code 39 error in Device Manager.

  • Windows 10 installs without crash, but the 4070 is disabled by default.

  • During fresh installs, system briefly enables GPU, then disables it — suggesting ACPI/firmware fallback failsafes are in effect.

Steps Taken:

  • Clean installs of both Windows 10 and Windows 11 (multiple times).

  • Safe Mode booting and manual disabling of the 4070.

  • BIOS soft reset, driver cleanup, RAM and CPU thermal stress tests.

  • CMOS power reset, confirmed stable CPU (max 87°C) and working GPU under pre-F29 conditions.

  • Code 39 disappears temporarily under certain fresh installs before reappearing.

Diagnosis Summary:

  • BIOS F.29 appears to improperly configure ACPI tables or lacks complete PCIe initialization logic for the RTX 4070.

  • Windows 11 is strict about ACPI compliance and halts boot to prevent instability.

  • Windows 10 tolerates it, but disables the GPU as a fail-safe.

  • This is not a hardware fault. GPU, CPU, and RAM all function under stress diagnostics.

Request:

  • Please confirm whether an F.29.A BIOS or equivalent firmware update is under testing or planned.

  • Alternatively, provide a method for users to roll back or override ACPI parameters if the update is delayed.

Let me know if logs or diagnostic output are needed. This issue wastes time for users, and I believe HP should expedite BIOS fixes where high-end components (like the 4070) are effectively bricked under standard OS conditions.

Thank you,

Reply
4 REPLIES 4

‎06-11-2025 04:12 AM

HP Recommended

@joorel24, Welcome to HP Support Community. 

 

I will be glad to help you. 

 
Thank you for your detailed report and for the extensive troubleshooting you've already performed. Based on your observations and diagnostics, you are facing ACPI/PCIe initialization issue affecting the NVIDIA RTX 4070 Laptop GPU under Windows 11.

Please try these steps, 
Attempt BIOS Rollback via HP BIOS Recovery

If your system has a backup of the previous BIOS version (pre-F.29), you can try the following:

  • Power off the laptop completely.
  • Press and hold Win + B, then press and hold the Power button for 2–3 seconds.
  • Release the Power button but continue holding Win + B until the BIOS Recovery screen appears.
  • Follow the prompts to restore the previous BIOS version.

Manual BIOS Downgrade (if Recovery Fails)

If the recovery method doesn’t work:

  • Visit the HP Software and Driver Downloads.
  • Enter your product: HP Victus 16-s0177ng.
  • Check if an earlier BIOS version is available for download.
  • If available, follow the instructions to create a BIOS recovery USB using the HP BIOS Update utility.

Temporary Workaround

Until a fix is released:

  • Use Windows 10 with the RTX 4070 disabled to maintain system stability.
  • Alternatively, disable the GPU in Device Manager under Safe Mode to prevent BSODs on Windows 11.
     

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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‎07-27-2025 06:44 PM

HP Recommended

Device Issue Summary:

The Gpu Eror from 39 to 43 this is the current problem

  • The laptop runs normally until NVIDIA driver update or GPU load causes Error Code 43.

  • After Error 43 appears, shutting down the system leads to boot failure.

  • On next power-up, the laptop hangs during POST (black screen) — no BIOS access, no fan ramp, system appears dead.

  • Recovery requires a full power drain/reset (AC unplug + battery discharge) before the device will boot again.

Core Problem:

  • Error 43 should not lock BIOS or prevent system boot.

  • The fact that the GPU crash causes boot failure suggests a firmware-level bug:

    • BIOS is failing GPU reinitialization after error state.

    • Possible Embedded Controller (EC) or ACPI table conflict.

    • May involve faulty BIOS-GPU handshake logic post-crash.

Impact:

  • The GPU is not dead, but becomes non-functional after driver or firmware-level error.

  • BIOS fails to recover gracefully.

  • Device becomes temporarily unusable until a full power reset is done.

Request to HP:

  • Push a BIOS/EC/VBIOS update to resolve this critical firmware behavior.

  • Investigate possible hardware-level defect in this model/batch (especially involving mobile RTX 4070).

  • Keep ticket open — this is not a software-only issue. It is a system-level firmware flaw that needs proper escalation.

Reply
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‎07-27-2025 06:44 PM

HP Recommended

Device Issue Summary:

  • The laptop runs normally until NVIDIA driver update or GPU load causes Error Code 43.

  • After Error 43 appears, shutting down the system leads to boot failure.

  • On next power-up, the laptop hangs during POST (black screen) — no BIOS access, no fan ramp, system appears dead.

  • Recovery requires a full power drain/reset (AC unplug + battery discharge) before the device will boot again.

Core Problem:

  • Error 43 should not lock BIOS or prevent system boot.

  • The fact that the GPU crash causes boot failure suggests a firmware-level bug:

    • BIOS is failing GPU reinitialization after error state.

    • Possible Embedded Controller (EC) or ACPI table conflict.

    • May involve faulty BIOS-GPU handshake logic post-crash.

Impact:

  • The GPU is not dead, but becomes non-functional after driver or firmware-level error.

  • BIOS fails to recover gracefully.

  • Device becomes temporarily unusable until a full power reset is done.

Request to HP:

  • Push a BIOS/EC/VBIOS update to resolve this critical firmware behavior.

  • Investigate possible hardware-level defect in this model/batch (especially involving mobile RTX 4070).

  • Keep ticket open — this is not a software-only issue. It is a system-level firmware flaw that needs proper escalation.

Reply
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‎07-30-2025 03:39 AM

HP Recommended

@joorel24, Thank you for your response,  

 

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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