Suddenly PC stopped loading

[Arjoon999]

Hi all, I have this old PC and everything was working fine when suddenly it will not start up and this is the message I get . Can it be fixed ? thanks

 

[Elohi_NR]

Hi @Arjoon999,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[Arjoon999]

Hi , the product name is 500-260ea
   number F6K01EA#ABU

[Elohi_NR]

Hi @Arjoon999,

Thanks for sharing the details. 

Restore BIOS default settings

To restore the BIOS default setting, open the BIOS Setup screen.

• Turn off the computer and wait five seconds.
• Press the power button to start the computer and repeatedly press the f10 key to enter the BIOS setup menu.
• On the BIOS Setup screen, press f9 to select and load the BIOS Setup Default settings.
• Press f10 to Save and Exit.
• Use the arrow keys to select Yes, and then press Enter when asked Exit Saving Changes?
• Follow the prompts to restart your computer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Arjoon999]

Hi Elohi_NR, I dont know if I did it right but i tapped on F10 and it brought me to this .And i applied the defaults if thats what you meant .

Then it came to this

 So its back to the same issue if i did it right

 

[Elohi_NR]

Hi @Arjoon999 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This could be a hardware issue. 

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!