Super slow

[sjw231]

i bought a HP slim desktop for my wife, It is super slow and I'm trying to figure out why. Here are the list of problems:

1. When I try to add the computer to my HP dashboard it will not accept it. When I try to use the dashboard for support I get an error message.

2. Processor: Intel Pentium Silver 2.00ghz

3. Memory: Samsung 8192 mb ddr4

4. Storage: WD 238.47 gb

Can I add memory and if so how much and what specifically?

It is connected by ethernet cable directly to the router.

Internet speed is: DL 448.6 UP 865.5

I am not a techie so you'll have to dumb it down for me. My wife and I are 70/71. Be easy.

[Bill_To]

Hi @sjw231 

Welcome to the HP Forum.

I'm also 71. We have a common point of reference.

Is the HP Slim PC brand new? A specific HP Product Number would be nice to have so I can check your new PC's specs.

I don't know why the HP Dashboard is acting up. It could be temporary.

Adding memory might help somewhat.

Having 16 GBs of memory is usually a good starting point. Your PC may be sharing the available 8 GBs of system memory with onboard video if your PC does not have a discrete graphics card.

An Intel Pentium Silver processor would be a bottleneck in overall PC performance.

I'm guessing you have a SSD if your WD drive capacity is about 250 GBs. A SSD is good to have to improve PC performance.

Your Internet speeds are good.

I would say: limited system memory and the Intel CPU would be adversely affecting system performance if you have a SSD. A legacy, platter HDD would further degrade system performance.

Regards

[sjw231]

Yes it's new. 

Processor Intel(R) Pentium(R) Silver J5040 CPU @ 2.00GHz 2.00 GHz
Installed RAM 8.00 GB (7.75 GB usable)
Device ID 566F513D-2D7C-4860-94AE-70014AD8252E
Product ID 00342-21166-48274-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Home
Version 23H2
Installed on ‎1/‎31/‎2024
OS build 22631.3447
Experience Windows Feature Experience Pack 1000.22688.1000.0

[Bill_To]

Hi @sjw231 

Thank you for the additional info.

It would still be good to know your PC's specific product number per request in my first response.

I can tell you the Intel Pentium Silver (J5040) processor is a mobile part. This means the CPU is soldered to the MB FCBGA1090 CPU socket and would be difficult to upgrade.

I can only guess the following without looking at HP's specs for the PC:

1. Your PC may have an external power brick. This would preclude installing a discrete graphics card,

2. You might be able to swap in two higher capacity memory modules. I can't verify this without a specific product number,

3. Your PC probably has a 250 GB: SATA SSD or PCIe NVME SSD. This is good.

So your component upgrade options are somewhat limited.

I doubled the RAM on my wife's Laptop and swapped in a SATA SSD a couple of years ago. Her Laptop could be similar to your PC's configuration. It did not help much.

An underwhelming CPU plus integrated graphics will degrade PC performance.

Regards