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Locked

‎11-29-2021 09:25 AM

HP Recommended
Product: Z2 G4 SFF
Operating System: Microsoft Windows 10 (64-bit)

Machine currently has 8.8.34.31 installed. 

HP Support page at https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-z2-small-form-factor-g4-workstation/20... shows 9.9.58.0 Rev.A is available to install and supported for all versions of Windows 10.

 

When I try to install I receive a pop up "This version of HP Support Assistant appears to be incompatible with your operating system.  You can download a legacy version of HP Support Assistant on our website"

 

Install log below:

11/29/2021 10:19:07 AM: IsPreinstall: Checking if presintall mode
11/29/2021 10:19:07 AM: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\State key is present, ImageState=IMAGE_STATE_COMPLETE
11/29/2021 10:19:07 AM: Preinstall: False
11/29/2021 10:19:07 AM: SilentInstall: False
11/29/2021 10:19:07 AM: The current installing HPSA version: 9.10.85.0
11/29/2021 10:19:07 AM: isUpgrading: True, installedHPSAVersion: 8.8.34.31
11/29/2021 10:19:07 AM: Current PC is HP device.
11/29/2021 10:19:07 AM: current language: en-us
11/29/2021 10:19:07 AM: InstallFusionService: start.
11/29/2021 10:19:07 AM: HPSysInfoCap:Running
11/29/2021 10:19:07 AM: HPAppHelperCap:Running
11/29/2021 10:19:07 AM: HSA services exists.
11/29/2021 10:19:07 AM: driverStorePath: C:\Windows\System32\DriverStore
11/29/2021 10:19:07 AM: HPSysInfoCap path: C:\Program Files\HP\HP Enabling Services\SysInfoCap.exe
11/29/2021 10:19:07 AM: HPAppHelperCap path: C:\Program Files\HP\HP Enabling Services\AppHelperCap.exe
11/29/2021 10:19:07 AM: FusionRestarter::StartProcess:: c:\SWSetup\sp136195\Fusion\SysInfoCap.exe
11/29/2021 10:19:09 AM: FusionRestarter::StartProcess::ExitCode: 0
11/29/2021 10:19:09 AM: FusionRestarter::StartProcess:: c:\SWSetup\sp136195\Fusion\AppHelperCap.exe
11/29/2021 10:19:10 AM: FusionRestarter::StartProcess::ExitCode: 0
11/29/2021 10:19:10 AM: FusionRestarter::StartProcess:: c:\SWSetup\sp136195\Fusion\NetworkCap.exe
11/29/2021 10:19:11 AM: FusionRestarter::StartProcess::ExitCode: 0
11/29/2021 10:19:11 AM: FusionRestarter::StartProcess:: c:\SWSetup\sp136195\Fusion\DiagsCap.exe
11/29/2021 10:19:12 AM: FusionRestarter::StartProcess::ExitCode: 0
11/29/2021 10:19:12 AM: Start kill BridgeCommunication.
11/29/2021 10:19:12 AM: Start kill BridgeCommunication.
11/29/2021 10:19:12 AM: Start kill BridgeCommunication.
11/29/2021 10:19:12 AM: Start kill BridgeCommunication.
11/29/2021 10:19:12 AM: FusionRestarter::StartProcess:: C:\Program Files\HP\HP Enabling Services\SysInfoCap.exe
11/29/2021 10:19:12 AM: FusionRestarter::StartProcess::ExitCode: 0
11/29/2021 10:19:12 AM: Install SysInfoCap, result: 0
11/29/2021 10:19:12 AM: FusionRestarter::StartProcess:: C:\Program Files\HP\HP Enabling Services\AppHelperCap.exe
11/29/2021 10:19:12 AM: FusionRestarter::StartProcess::ExitCode: 0
11/29/2021 10:19:12 AM: Install AppHelperCap, result: 0
11/29/2021 10:19:12 AM: FusionRestarter::StartProcess:: C:\Program Files\HP\HP Enabling Services\NetworkCap.exe
11/29/2021 10:19:12 AM: FusionRestarter::StartProcess::ExitCode: 0
11/29/2021 10:19:12 AM: Install HPNetworkCap, result: 0
11/29/2021 10:19:12 AM: FusionRestarter::StartProcess:: C:\Program Files\HP\HP Enabling Services\DiagsCap.exe
11/29/2021 10:19:12 AM: FusionRestarter::StartProcess::ExitCode: 0
11/29/2021 10:19:12 AM: Install HPDiagsCap, result: 0
11/29/2021 10:19:12 AM: HPSysInfoCap:Stopped
11/29/2021 10:19:12 AM: HPAppHelperCap:Stopped
11/29/2021 10:19:12 AM: HPNetworkCap:Stopped
11/29/2021 10:19:12 AM: HPDiagsCap:Stopped
11/29/2021 10:19:22 AM: HPSysInfoCap:StartPending
11/29/2021 10:19:22 AM: Fusion service not exists or not in running status.
11/29/2021 10:19:22 AM: Meet to condition to install HPSA 9: False
11/29/2021 10:21:48 AM: Program::Main: ExitCode: -5

1 REPLY 1

‎12-16-2021 11:59 AM

HP Recommended

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