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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- System Recovery Problem - FBI Error and Red Screen

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09-16-2019 07:29 AM
Hi, my friend ask me to reinstal system in his old hp desktop computer.
Unfortunatelly when I try to do it computer displays red screen and fbi error.
I found solution on this page
https://support.hp.com/ee-en/document/c04516107
Feature Byte in Bios is correct so I went with second way.
Instruction is quite clear
Follow these steps to insert a clean HP image to the Windows partition.
Insert a clean HP image.
Contact HP Customer Support to order a clean image.
But I can't order that 😡 When I go to support site it ask me for computer's serial number and when I type it there is an information that the warranty is over. And nothing else - no support emails, phone numbers etc.
Have you any ideas how can I fix it without no possibility of contact with hp?