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Message 1 of 2
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Flag Post

System Recovery Problem - FBI Error and Red Screen

HP Recommended
XT202ES
Microsoft Windows 7 (32-bit)

Hi, my friend ask me to reinstal system in his old hp desktop computer.

Unfortunatelly when I try to do it computer displays red screen and fbi error.

I found solution on this page 

https://support.hp.com/ee-en/document/c04516107


Feature Byte in Bios is correct so I went with second way.

 

Instruction is quite clear 

 

Follow these steps to insert a clean HP image to the Windows partition.
Insert a clean HP image.
Contact HP Customer Support to order a clean image.

 

But I can't order that 😡 When I go to support site it ask me for computer's serial number and when I type it there is an information that the warranty is over. And nothing else - no support emails, phone numbers etc.


Have you any ideas how can I fix it without no possibility of contact with hp?

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Message 2 of 2
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HP Recommended

Hi

Hope this helps...

 

W7 Boot Mgr.png

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