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System Recovery (Restore to Factory Condition) Not working

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HP Pavilion 23-q168d

One day I tried to uninstall the webcam. After that when I tried to restart my PC, it was no more working. Since I needed it urgent, I tried to Restore my PC to its Original Factory Condition. But every time I try to do the factory condition, at the end it shows complete but it never restarts. It only shows Shut down option.  Note that, my wireless keyboard was not working and I was using a dell keyboard. 


Your kind assistance would be highly appreciated. 

HP Support Agent
HP Support Agent
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Welcome to HP Community


I have gone through your Post and would like to help


I suggest you run a System Test to confirm the Hardware Functionality first

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Test


If all the Tests pass, try a System Recovery using the Recovery Media.


The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: to Use the HP Cloud Recovery Tool (Windows 10, 7)


Click here: to perform a System Recovery (Windows 10)


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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