cancel
Showing results for 
Search instead for 
Did you mean: 
Daniel999
New member
1 0 0 0
Message 1 of 3
156
Flag Post

System Recovery incomplete as system cannot find the drive specified

HP Recommended
Pavilion All in one 2017 model

Hi there,

 

I had an issue where the start up continued to get stuck and therefore decided to try and install the factory original setting and afterwards completed a restoration.

 

The restoration has stopped as the system cannot find the drive specified. I have been working on the Pc for about 7 to 8 hours trying to reboot and have tried the recovery three times but to no avail.

 

Does anyone have any advice before I look at potentially buying a new pc?

 

thanks

Daniel

2 REPLIES 2
WAWood
Level 16
Level 16
30,578 30,485 2,787 6,735
Message 2 of 3
Flag Post
HP Recommended

@Daniel999 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Grzwacz
Level 12
Level 12
6,742 6,726 634 1,516
Message 3 of 3
Flag Post
HP Recommended

Hi,

 

I would run HP Diagnostics to check hardware, HDD and memory. Sounds like a failing HDD.

 

Start the PC, tap "ESC", select F2. You can also repeat this to open the BIOS, then select "F10"instead of "F2" to look at "Storage" to check storage devices.

 

Run system and component tests.

 

Regards

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation