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HP Recommended
HP Envy dv7 i7
Microsoft Windows 8.1 (64-bit)

Will a system refresh remove all of my programs i.e Office, Adobe suite etc? When it refers to 'files', is that only documents, photos, videos etc?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@jeribelle

 

Refresh does remove your installed programs (Office, Adobe).

 

You will need to reinstall programs that you installed after the Refresh is completed.

 

This would be a good opportunity to visit your program websites and see if you can find the download and / or any updates for the program.

 

For programs requiring a license key, make sure you have these before you Refresh the system.

 

The following article explains Refresh and what to expect:

Everything You Need to Know About Refreshing and Resetting Your Windows 8 or 10 PC

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Click my Answer Accept as Solution to help others find Answers.

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

Greetings,

 

A system refresh on Win 8.x only retains personal files, settings, and Modern Apps.

 

You will have to reinstall legacy programs.

 

Cheers!

HP Recommended

@jeribelle

 

Refresh does remove your installed programs (Office, Adobe).

 

You will need to reinstall programs that you installed after the Refresh is completed.

 

This would be a good opportunity to visit your program websites and see if you can find the download and / or any updates for the program.

 

For programs requiring a license key, make sure you have these before you Refresh the system.

 

The following article explains Refresh and what to expect:

Everything You Need to Know About Refreshing and Resetting Your Windows 8 or 10 PC

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Click my Answer Accept as Solution to help others find Answers.

Dragon-Fur

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