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HP Recommended
HP ENVY Desktop PC TPE01-2000i (1K4E9AV)
Microsoft Windows 11

I have never been able to create a restore point on this computer.  I have tried everything with no success.  It appears that when trying to create the restore point it doesn't recognize my C drive or any other drive for that matter.  Has anyone else had this problem and would a windows 11 reset solve the issue.  I don't know what else to try.  Thanks

Mike704

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You are welcome @Mike704 
glad to have been able to help you
it would be nice, to mark the solution, it can help other users

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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View solution in original post

9 REPLIES 9
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hi

what is the exact model of your computer.
disk space available?

"I have never been able to create a restore point on this computer. I have tried everything with no success"

error message, what happens when you try?
you have tried everything, ok, but sorry, we risk telling you the same thing again..
Make a short summary

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Mike704_0-1663680484929.png

I get the above pop ups and my C drive is never found.  I have checked the shadow copy and have tried so many suggestions I found on the internet, I can't remember everything I have tried.  But nothing works.  Any suggestions would be helpful.  Thanks

HP Recommended

Press the key +R
Type regedit and OK to open the Windows Registry Editor.
Scroll down the following tree structure on the left! HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71a27cdd-812a-11d0-bec7-08002be2092f}
On the right, check if the UpperFilters value is present.

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Th

Mike704_0-1663773228118.png

 

Thank you.  I don't see an Upper Filter Value listed.  The snipit above is what I see.  What change do I need to make?  Thanks again.

HP Recommended

On the right, right click then “Multiple strings value”
Name the value UpperFilters and then double-click it.
Assign the value volsnap
Once done, restart your computer to take the changes into account.

Capture d’écran 2022-09-21 182642.png

be careful, I don't know what can happen in the event of an error, save your personal data beforehand, on an external drive usb

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Good afternoon and thank you so much.  It worked.  I have been messing around with this issue and trying to get it fixed for months.  Thank you again and have a nice day.

Mike704

HP Recommended

You are welcome @Mike704 
glad to have been able to help you
it would be nice, to mark the solution, it can help other users

 

--------------------------------------------- Signature ---------------------------------------------
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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Problem Solved.  Thank you again.

HP Recommended

😉

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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