System asleep

[ADKRobert]

System asleep, says it is disabled from too many repeated shutdowns (which is the only way to wake up the system.). No other sign in options available

[Jerry_57]

Hi @ADKRobert,
 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

The message you're seeing usually indicates that Windows has temporarily disabled PIN sign-in after multiple failed sign-in attempts or repeated unexpected shutdowns.

Please try the following:
 

1. Check for another sign-in method:
 

• On the sign-in screen, select Sign-in options (if available).
   
• Try signing in using your account password instead of the PIN.
   
• If available, select I forgot my PIN and follow the prompts to reset it.

2. Leave the device powered on:
 

• Connect the laptop to AC power.
   
• Leave it powered on at the sign-in screen for at least 2 hours without shutting down or restarting.
   
• After the waiting period, try signing in again.

3. Access Windows Recovery Options:
 

If no sign-in options are available:
 

• Hold the Shift key and select Restart from the power menu.
   
• Navigate to Troubleshoot > Advanced options.
   
• From there, you can access Startup Repair, System Restore, or other recovery tools.

4. After regaining access:
 

Since the system is having difficulty waking from sleep, I recommend:
 

• Updating the BIOS (if a newer version is available).
   
• Installing the latest chipset and graphics drivers from Official HP® Support.
   
• Running HP PC Hardware Diagnostics. HP PC Hardware Diagnostics | HP® Support
   
• Reviewing Windows power and sleep settings.

Please let us know your HP model number and whether the device is using a Microsoft account or a local account, and we'll be happy to provide more specific guidance.
 

Take care and have a great day!