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Locked

‎10-21-2022 07:57 AM

HP Recommended
Product: HP ENVY 34 inch All-in-One Desktop PC 34-c1000 IDS Base Model
Operating System: Microsoft Windows 11

Just purchased this computer from HP.  It came with the system drive already encrypted with BitLocker.  I wish to do a clean install of the OS with a bootable USB flash drive.  My system OS is Windows 11 Home edition.  How do I disable the encryption to be able to install the OS fresh?

 

I tried disabling the BitLocker Drive Encryption Service, it says it's disabled but the drive is still encrypted and the bootable USB won't allow me to install.

 

I don't know why they encrypted the drive in the first place.

 

Help!  I want a clean install of the OS, not a drive pre-installed with trialware et al.

Category:
1 REPLY 1

‎10-21-2022 11:44 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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