System wont boot. Intel Optane is not listed

[AustinBilly]

Hello, 

      My computer crashed while my son was using it. Ive tried resetting completely but soon found out that the OS had been deleted, or is no longer working. I followed the instructions on this link (see below) and found that my Intel Optane is not listed. Im not sure where to go from here and customer service is not accepting calls right now during these times. If anyone could point me in the right direction I would greatly appreciate it. I need this computer so my son can do his schoolwork from home. Im thinking that ill just need to reinstall Windows through a USB thumb drive but not exactly sure how.

https://support.hp.com/us-en/document/c06101701

Thank you,

Billy

[KrazyToad]

@AustinBilly

Welcome to HP Community

I have gone through your Post and would like to help

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.