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10-22-2022 05:34 AM
Welcome to the HP Support Community.
I understand that your HP All-in-one PC running slow. I'd like to help!
Have you attempted to perform a hard reset?
Did you run a hardware test on the device?
Have you done any changes to the OS?
While you respond to that, here's what I recommend you do:
First, let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue.
Turn off the computer.
Disconnect all peripheral devices and remove all USB devices and media cards.
Disconnect the AC power adapter.
Press and hold the power button for at least 15 seconds.
Reconnect the AC power adapter.
Turn on the computer.
If the blank screen issue is resolved, you are done.
If the screen is still blank, continue with the next step to listen for computer beeps and look at the lights.
Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:
Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
Click Extensive Test.
Click Run once, or Loop until error.
While the test is running, the time remaining and the test results for each component are shown on the screen. The test can take 2 or more hours to complete.
If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.
Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.
Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up.
Click here to know: How to perform each step.
For more details, you can try these documents as well.
(Though the header is different or the link is for another device, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved)
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the Accepted solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
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