-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Unanswered Topics - Desktops
- TPM Authentication failed. (0x1)

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

02-17-2020
08:58 PM
- last edited on
02-18-2020
07:29 AM
by
kevin-t
Product: HP EliteDesk 800 G2 TWR
Operating System: Microsoft Windows 8.1 (64-bit)
After resting BIOS defaults I am unable to boot up my EliteDesk 800G2 S.No. [edited] and I am stuck at the WinMAGIC Drive encryption LOGIN screen where despite entering the correct password I keep getting the error message : TPM Authentication failed. (0x1). I am getting the same message when entering the security questions.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.