TPM Data Issue

[Jrivera7]

I need immediate help and call. 

 

[Hawks_Eye]

Hi @Jrivera7 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand you’re seeing a TPM data issue on the OMEN by HP 45L Gaming Desktop PC (ArticunoA) and need prompt assistance, including a call. We’ll be glad to help get the system back to normal.

Before making any TPM or BIOS changes, please share:

• A clear photo of the TPM message or error screen, if different from the image already attached.
• The exact wording or error code displayed.
• Whether this started after a BIOS update, Windows update, BIOS reset, hardware change, or system recovery.
• Whether BitLocker/device encryption is enabled. If BitLocker is enabled, please ensure the recovery key is available before changing TPM settings.
• Whether Windows 11 starts normally or the TPM message prevents startup.

Check TPM status

If Windows starts normally:

1. Press Windows + R.
2. Type tpm.msc and select OK.
3. Under Status, check whether Windows reports “The TPM is ready for use.”
4. Under TPM Manufacturer Information, note the Specification Version and any information displayed.
5. You can also open Windows Security > Device security > Security processor details and check for any reported TPM information.

Please share those details here, but do not post a BitLocker recovery key or other security credentials.

Since you specifically requested a call, HP Community itself cannot initiate a telephone call from a post. For phone-support availability, please use the HP Support contact options for your country/region and your OMEN 45L product.

Once we know the exact TPM message, we can provide the appropriate HP BIOS/TPM troubleshooting path while avoiding unnecessary TPM clearing or changes that could affect encrypted data.

Take care, and have an amazing day!

Regards, 

Hawks_Eye