-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- TPM.SYS causing issue when upgrading from Windows 10 v1709 t...

Create an account on the HP Community to personalize your profile and ask a question
01-07-2019 07:45 AM
Problem: When a machine tries to upgrade from 1709 to 1803 it fails and rollback to 1709. When you run the SetupDiag tool, it states a 'DebugSetupMemoryDump'. And when you run the WinDbg tool on that 'setupmem.dmp' it states probably caused by 'tpm.sys', which means a possible issue with TPM.
So far this issue has happened on two HP EliteDesk 800 G3 SFF machines.
Your help is much appreciated. Screenshots below.
TheLegend317
Solved! Go to Solution.
Accepted Solutions
01-07-2019 11:20 AM
Well, my apologies everyone.
When I looked back at the machines in question, I now see that 1803 is installed on the machine.
I did have a SCCM push still active that was set to upgrade machine to 1803, and I guess when SCCM went to re-install 1803 on the machines, the systems or the TPM, must have corrected itself.
Thank you for time.
TheLegend317
01-07-2019 11:20 AM
Well, my apologies everyone.
When I looked back at the machines in question, I now see that 1803 is installed on the machine.
I did have a SCCM push still active that was set to upgrade machine to 1803, and I guess when SCCM went to re-install 1803 on the machines, the systems or the TPM, must have corrected itself.
Thank you for time.
TheLegend317