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Locked

‎07-21-2020 07:22 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I am unable to login into microsoft word and outlook on my HP laptop due to error message "your computer's Trusted Platform Module has malfunctioned". if the error persists contact your system administrator with error code 80090016.

 

I need help. This happened after the new windows 10 update. 

2 people had the same question
1 REPLY 1

‎07-23-2020 02:53 PM

HP Recommended

@TCierra_J Welcome to HP Community!

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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