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‎01-15-2019 01:10 AM

HP Recommended
Product: HP EliteDesk 800 65W G3
Operating System: Microsoft Windows 7 (64-bit)

We have a problem during SCCM deploy of some of our HP EliteDesk 800 65W G3 computers. We get the error: 

 

Failed to run the last action: BitLocker - Start Encryption. Execution of task sequence failed.
The BIOS did not correctly communicate with the Trusted Platform Module (TPM). Contact the computer manufacturer for BIOS upgrade instructions. (Error: 80310002; Source: Windows) 

 

'ProtectKeyWithTPM' failed (2150694914)

 

Failed to enable key protectors (0x80310002) 

 

System has the latest BIOS version available: 

P21 ver 02.22

 

Need some help here...

2 people had the same question
2 REPLIES 2

‎01-15-2019 03:09 AM

HP Recommended

This problem does not happen on alle EliteDesk 800 G3 we have recieved. Some of them are 100% OK.. All with same BIOS version...

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‎02-18-2019 05:29 AM

HP Recommended

Did you managed to resolve this issue?

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