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Emil992
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The BIOS did not correctly communicate with Trusted Plattform Module TPM

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HP EliteDesk 800 65W G3
Microsoft Windows 7 (64-bit)

We have a problem during SCCM deploy of some of our HP EliteDesk 800 65W G3 computers. We get the error: 

 

Failed to run the last action: BitLocker - Start Encryption. Execution of task sequence failed.
The BIOS did not correctly communicate with the Trusted Platform Module (TPM). Contact the computer manufacturer for BIOS upgrade instructions. (Error: 80310002; Source: Windows) 

 

'ProtectKeyWithTPM' failed (2150694914)

 

Failed to enable key protectors (0x80310002) 

 

System has the latest BIOS version available: 

P21 ver 02.22

 

Need some help here...

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Emil992
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This problem does not happen on alle EliteDesk 800 G3 we have recieved. Some of them are 100% OK.. All with same BIOS version...

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vijaybalaji
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Did you managed to resolve this issue?

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