The cooling fan in my device is not operating corrrectly

[JA2428]

A notification on my laptop randomly appeared and said The cooling fan in my device is not operating correctly. This problem happened at the end of my freshman year in college and since then through various calls and conversations with you company and amazon, I still haven't receive any help on this issue. I even was able to send it back where it was said if it wasn't fixed, I would get a replacement. When the laptop was sent back to me there were no changes. The same error message appeared across the screen like it was untouched. This occurred in the summer of 2024 causing me to go into my sophomore year of college without a computer to do my work on but instead from my phone. My Hp laptop has insurance and protection. The representees on the phone are rude and they don't try to assist me on this issue at all. Please help becasue I can't go into another year of college without a computer this is completely unfair no damage pr harm was done to the laptop on my end it's an internal issue, that only a specialist would know how to fix so If I could get assistance in this matter, I will greatly appreciate it.

[VikramTheGreat]

Hi @JA2428,

Welcome to the HP support community.

Thank you for bringing this to our attention. We’re truly sorry to hear about the ongoing issues you've experienced with your laptop, and we understand how frustrating this must be, especially during such an important time in your education.

We sincerely apologize for the inconvenience and for any negative interactions you may have had. This is not the level of service we aim to provide, and we want to make things right.
 

To assist you further, do share the case numbers or the complaint number you have raised, or the CSO repair no details to help you better
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support