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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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The error "Invalid product information" is displayed before the computer starts
12-07-2019 07:17 AM

Good day!
How to get rid of the blue screen with the error "Invalid product information", which is displayed before the computer starts.
12-09-2019 04:04 PM

Welcome to the HP Support Community!
I reviewed your post and I understand that you are getting a message saying invalid product information on startup.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c01443496
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
12-11-2019 02:01 PM

Follow the steps in the below article to find the product details.
https://support.hp.com/us-en/document/bph07555
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
12-12-2019
11:52 PM
- last edited on
12-13-2019
11:31 AM
by
Arthur-c

edited**
product number: Y4K11EA#ABF
All this data was visible on a screenshot in the previous message.
I never received an answer from you how to get rid of this problem!
12-13-2019 05:34 PM

I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
The_Fossette
I am an HP Employee

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