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AlexTork
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The error "Invalid product information" is displayed before the computer starts

HP Pavilion Desktop 560-p0xx
Microsoft Windows 10 (64-bit)

Good day!
How to get rid of the blue screen with the error "Invalid product information", which is displayed before the computer starts.IMG_20191207_155457.jpgIMG_20191207_155901.jpg

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The error "Invalid product information" is displayed before the computer starts

@AlexTork,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting a message saying invalid product information on startup.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01443496

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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AlexTork
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The error "Invalid product information" is displayed before the computer starts

I do not see the product number of the system board.

 

2.jpg

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HP Support Agent
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The error "Invalid product information" is displayed before the computer starts

@AlexTork,

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/bph07555

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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AlexTork
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The error "Invalid product information" is displayed before the computer starts

edited**
product number: Y4K11EA#ABF

 

All this data was visible on a screenshot in the previous message.
I never received an answer from you how to get rid of this problem!

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HP Support Agent
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The error "Invalid product information" is displayed before the computer starts

@AlexTork,

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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