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dragonuck
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The header checksum for this file doesn’t match the computed checksum

HP Recommended
HP All-in-One - 22-c0014na
Microsoft Windows 10 (64-bit)

HI Can anyone advise on how to resolve this issue.  Brought the HP All in one from Currys store, no recovery disk or windows disk.  the recovery is on the PC partition drive.. but that will not load either to recover

 

File: \windows\system32\winload.efi

 

Status: 0xc0000221

The header checksum for this file doesn’t match the computed checksum

 

SN: (personal information removed)

 

HP 22 c0014na all in one

SiD 18WW2Y5T60

Product. 4DU42EA #ABU

 

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Prométhée
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Hello
can you be more precise ?
the computer was bought, new, used, I do not understand:

Why try to reinstall the computer, if you just bought it, take it back to the store

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dragonuck
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can you be more precise ? 
the computer was bought, new, used, I do not understand: New 3 years ago 

Why try to reinstall the computer, if you just bought it, take it back to the store

I am not trying to reinstall the operating system on the computer- but the error shows up and I need to know how to get round this to get the PC back up and running.  I have files, pictures on this that can not be lost as this is my daughters home schooling computer.

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Prométhée
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Hello
You can try several things in order to try to recover your data

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance



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please click on the accept as solution button if message provided an answer to the problem

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