The recovery attempt has failed. Select one of the following buttons:

[test1234test]

I have just received my Windows 10 Recovery Media for my OMEN by HP Desktop PC - 870-213w from HP.

I am able to run the recovery from the USB, but at the very end it gives me an error.

The recovery attempt has failed. Select one of the following buttons:

I have tried disabling safe mode and quick boot and unplugged everything during the process (including mouse, keyboard, and monitor). But I still get this message after the recovery USB goes through the whole process.

Even though during the restarts I can see that there is a desktop and that the computer does have Windows installed again.

This is the output log. I think it has something to do with McAfee? Maybe the recovery image they sent me is broken?

[15:46:26.78][BBV2_EUE.cmd] ************************************************** 
[15:46:26.80][BBV2_EUE.cmd]  [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started... 
[15:46:26.80][BBV2_EUE.cmd] -------------------------------------------------- 
[15:46:26.81][BBV2_EUE.cmd]  Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder... 
[15:46:26.81][BBV2_EUE.cmd] -------------------------------------------------- 
[15:46:26.81][BBV2_EUE.cmd]   
[15:46:26.83][BBV2_EUE.cmd]   
[15:46:26.83][BBV2_EUE.cmd]   All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called. 
[15:46:26.84][BBV2_EUE.cmd]   
[15:46:26.84][BBV2_EUE.cmd] -------------------------------------------------- 
[15:46:26.86][BBV2_EUE.cmd]  Error checking 
[15:46:26.86][BBV2_EUE.cmd]  Looking for *.log in [C:\system.sav\Logs\BB] folder... 
[15:46:26.87][BBV2_EUE.cmd] -------------------------------------------------- 
[15:46:26.87][BBV2_EUE.cmd]   
[15:46:26.89][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\CheckWithPrior.log] is found. 
[15:46:26.90][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\CPUFlag.LOG] is found. 
[15:46:26.94][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found. 
[15:46:26.95][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found. 
[15:46:26.97][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WIN.LOG] is found. 
[15:46:26.98][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WPE.LOG] is found. 
[15:46:27.00][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS2_WIN.LOG] is found. 
[15:46:27.01][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\Library_Apps.LOG] is found. 
[15:46:27.03][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\Library_VC.LOG] is found. 
[15:46:27.05][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\MSAppsOrder.LOG] is found. 
[15:46:27.06][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\Ngen.LOG] is found. 
[15:46:27.08][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\OCAMark.log] is found. 
[15:46:27.09][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P003Z000.LOG] is found. 
[15:46:27.11][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P006MAB2.LOG] is found. 
[15:46:27.12][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00A01B2.LOG] is found. 
[15:46:27.14][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00EDUB2.LOG] is found. 
[15:46:27.15][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00F6BB2.LOG] is found. 
[15:46:27.17][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00H08B2.LOG] is found. 
[15:46:27.19][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00KTXB2.LOG] is found. 
[15:46:27.20][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00L6EB2.LOG] is found. 
[15:46:27.22][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00LDMB2.LOG] is found. 
[15:46:27.23][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00LEXB2.LOG] is found. 
[15:46:27.26][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00LFWB2.LOG] is found. 
[15:46:27.28][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00N20B2.LOG] is found. 
[15:46:27.30][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00N6HB2.LOG] is found. 
[15:46:27.31][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00N89B2.LOG] is found. 
[15:46:27.33][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00NBCB2.LOG] is found. 
[15:46:27.34][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00NCLB2.LOG] is found. 
[15:46:27.36][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00NFNB2.LOG] is found. 
[15:46:27.37][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00NY2B2.LOG] is found. 
[15:46:27.39][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00NZ7B2.LOG] is found. 
[15:46:27.40][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00P04B2.LOG] is found. 
[15:46:27.42][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00P5S00.LOG] is found. 
[15:46:27.44][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00P62B2.LOG] is found. 
[15:46:27.45][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PL3B2.LOG] is found. 
[15:46:27.47][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PS4B2.LOG] is found. 
[15:46:27.48][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PT1B2.LOG] is found. 
[15:46:27.50][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PUTB2.LOG] is found. 
[15:46:27.51][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PWGB2.LOG] is found. 
[15:46:27.53][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PZGB2.LOG] is found. 
[15:46:27.56][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00Q1VB2.LOG] is found. 
[15:46:27.58][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00Q3Q.LOG] is found. 
[15:46:27.59][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00Q3RB2.LOG] is found. 
[15:46:27.61][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00Q42B2.LOG] is found. 
[15:46:27.62][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00Q9DB2.LOG] is found. 
[15:46:27.64][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QARB2.LOG] is found. 
[15:46:27.65][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QG0B2.LOG] is found. 
[15:46:27.67][BBV2_EUE.cmd]  [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\P00QG0B2.LOG 
[3:15:52 PM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[3:15:52 PM] CVA File: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\P00QG0B2.CVA
[3:15:52 PM] Deliverable Name: McAfee - MLS [15.3.3074,A,3]
[3:15:52 PM] Deliverable PN: P00QG0-B2K
[3:15:52 PM] Deliverable Size: 1,033,302 Kbytes
[3:15:52 PM] Free Size: 42,736,224 Kbytes
[3:15:52 PM] System Used Size: 31,126,940 Kbytes
[3:15:52 PM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[15:46:27.65] -------------------------------------------------- 
[15:46:27.67][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QW2B2.LOG] is found. 
[15:46:27.69][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QWSB2.LOG] is found. 
[15:46:27.70][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QZUB2.LOG] is found. 
[15:46:27.72][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00R7GB2.LOG] is found. 
[15:46:27.73][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\WallpaperOk.log] is found. 
[15:46:27.75][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\WinPE_DRV.LOG] is found. 
[15:46:27.76][BBV2_EUE.cmd]  All *.log in [C:\system.sav\Logs\BB] folder has been scanned. 
[15:46:27.78][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don 
[15:46:27.78][BBV2_EUE.cmd] -------------------------------------------------- 
[15:46:27.80][BBV2_EUE.cmd]  [BBV2_EUE.cmd] has completed... 
[15:46:27.80][BBV2_EUE.cmd] ************************************************** 
[15:49:44.72][ChkError.cmd]   
[15:49:44.73][ChkError.cmd]  [FAILURE_FLAG] 
[15:49:44.75][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG 
[15:49:44.76][ChkError.cmd]  Result=FAILED 
 
C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2K	McAfeeMLS


 
[15:49:44.79][ChkError.cmd]   
[15:49:44.81][ChkError.cmd]  -------------------------------------------------- 
[15:49:44.83][ChkError.cmd]  Some error detected... 
[15:49:44.84][ChkError.cmd]   
[15:49:44.86][ChkError.cmd] -------------------------------------------------- 
[15:49:44.87][ChkError.cmd]  [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] 
[15:49:44.89][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]... 
[15:49:44.90][ChkError.cmd] -------------------------------------------------- 
[15:49:44.92][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail. 
[15:49:44.94][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log 
[15:49:44.95][ChkError.cmd]   
[15:49:44.97][ChkError.cmd] -------------------------------------------------- 
[15:49:44.98][ChkError.cmd]   
[15:49:45.00][ChkError.cmd]  This is for customer image... 
[15:49:45.01][ChkError.cmd]   
[15:49:45.03][ChkError.cmd]  Trigger CTO panic... 
[15:49:45.12][DumpBCD.cmd] ************************************************** 
[15:49:45.12][DumpBCD.cmd]  [C:\SYSTEM.SAV\ExitProc\DataColl\DumpBCD.cmd] has started... 
[15:49:45.12][DumpBCD.cmd] -------------------------------------------------- 
[15:49:45.14][DumpBCD.cmd]  STAGE : [DISABLE_SB_CMD] 
[15:49:45.14][DumpBCD.cmd]   Dump BCD... 
[15:49:45.14][DumpBCD.cmd] -------------------------------------------------- 
[15:49:45.15][DumpBCD.cmd]   
[15:49:45.15][DumpBCD.cmd]   



Firmware Boot Manager
---------------------
identifier              {fwbootmgr}
displayorder            {bootmgr}
                        {54364104-b57a-11e9-9de2-e9fd97b688fd}
                        {54364105-b57a-11e9-9de2-e9fd97b688fd}
                        {54364106-b57a-11e9-9de2-e9fd97b688fd}
                        {54364107-b57a-11e9-9de2-e9fd97b688fd}
timeout                 0

Windows Boot Manager
--------------------
identifier              {bootmgr}
device                  partition=\Device\HarddiskVolume1
path                    \EFI\Microsoft\Boot\bootmgfw.efi
description             Windows Boot Manager
locale                  en-US
inherit                 {globalsettings}
default                 {current}
resumeobject            {5fc4f341-b57a-11e9-9de2-e9fd97b688fd}
displayorder            {current}
toolsdisplayorder       {memdiag}
timeout                 30

Firmware Application (101fffff)
-------------------------------
identifier              {54364104-b57a-11e9-9de2-e9fd97b688fd}
description             USB Floppy/CD

Firmware Application (101fffff)
-------------------------------
identifier              {54364105-b57a-11e9-9de2-e9fd97b688fd}
description             USB Hard Drive

Firmware Application (101fffff)
-------------------------------
identifier              {54364106-b57a-11e9-9de2-e9fd97b688fd}
description             UEFI: IPv4 Realtek PCIe GBE Family Controller

Firmware Application (101fffff)
-------------------------------
identifier              {54364107-b57a-11e9-9de2-e9fd97b688fd}
description             UEFI: IPv6 Realtek PCIe GBE Family Controller

Windows Boot Loader
-------------------
identifier              {current}
device                  partition=C:
path                    \windows\system32\winload.efi
description             Windows 10
locale                  en-US
inherit                 {bootloadersettings}
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
osdevice                partition=C:
systemroot              \windows
resumeobject            {5fc4f341-b57a-11e9-9de2-e9fd97b688fd}
nx                      OptIn
bootmenupolicy          Standard

Resume from Hibernate
---------------------
identifier              {5fc4f341-b57a-11e9-9de2-e9fd97b688fd}
device                  partition=C:
path                    \windows\system32\winresume.efi
description             Windows Resume Application
locale                  en-US
inherit                 {resumeloadersettings}
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
filedevice              partition=C:
filepath                \hiberfil.sys
bootmenupolicy          Standard
debugoptionenabled      No

Windows Memory Tester
---------------------
identifier              {memdiag}
device                  partition=\Device\HarddiskVolume1
path                    \EFI\Microsoft\Boot\memtest.efi
description             Windows Memory Diagnostic
locale                  en-US
inherit                 {globalsettings}
badmemoryaccess         Yes

EMS Settings
------------
identifier              {emssettings}
bootems                 No

Debugger Settings
-----------------
identifier              {dbgsettings}
debugtype               Local

RAM Defects
-----------
identifier              {badmemory}

Global Settings
---------------
identifier              {globalsettings}
inherit                 {dbgsettings}
                        {emssettings}
                        {badmemory}

Boot Loader Settings
--------------------
identifier              {bootloadersettings}
inherit                 {globalsettings}
                        {hypervisorsettings}

Hypervisor Settings
-------------------
identifier              {hypervisorsettings}
hypervisordebugtype     Serial
hypervisordebugport     1
hypervisorbaudrate      115200

Resume Loader Settings
----------------------
identifier              {resumeloadersettings}
inherit                 {globalsettings}

[15:49:45.58][DumpBCD.cmd]   
[15:49:45.59][DumpBCD.cmd] -------------------------------------------------- 
[15:49:45.59][DumpBCD.cmd]  [DumpBCD.cmd] has completed... 
[15:49:45.59][DumpBCD.cmd] ************************************************** 
[15:49:45.69][DisableSB.cmd] ************************************************** 
[15:49:45.69][DisableSB.cmd]  [C:\SYSTEM.SAV\ExitProc\DisableSB.cmd] has started... 
[15:49:45.70][DisableSB.cmd] -------------------------------------------------- 
[15:49:45.70][DisableSB.cmd]  No [C:\system.sav\Exclude\BiosConfig] folder ... 
[15:49:45.70][DisableSB.cmd] -------------------------------------------------- 
[15:49:45.72][DisableSB.cmd]  [DisableSB.cmd] has completed... 
[15:49:45.72][DisableSB.cmd] ************************************************** 
[15:49:46.54][DrvLtr2ESP.cmd] ************************************************** 
[15:49:46.54][DrvLtr2ESP.cmd]  [C:\SYSTEM.SAV\ExitProc\DrvLtr2ESP.cmd] has started... 
[15:49:46.56][DrvLtr2ESP.cmd] -------------------------------------------------- 
[15:49:46.56][DrvLtr2ESP.cmd]   Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file... 
[15:49:46.56][DrvLtr2ESP.cmd]   
[15:49:46.58][DrvLtr2ESP.cmd]   
[15:49:46.58][DrvLtr2ESP.cmd]  Detect ESP partition index... 
[15:49:46.58][DrvLtr2ESP.cmd]   
[15:49:46.65][DrvLtr2ESP.cmd]  ESP partition index = [1] 
[15:49:46.65][DrvLtr2ESP.cmd]  ESP drive letter = [NONE] 
[15:49:46.67][DrvLtr2ESP.cmd]   
[15:49:46.67][DrvLtr2ESP.cmd]  Assign drive letter to ESP... 
[15:49:46.67][DrvLtr2ESP.cmd]   
[15:49:47.88][DrvLtr2ESP.cmd]  Succeed in assigning drive letter to ESP 
[15:49:47.88][DrvLtr2ESP.cmd]  Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected... 
[15:49:47.90][DrvLtr2ESP.cmd] -------------------------------------------------- 
[15:49:47.90][DrvLtr2ESP.cmd]  [DrvLtr2ESP.cmd] has completed... 
[15:49:47.90][DrvLtr2ESP.cmd] ************************************************** 
[15:50:11.20][ChkError.cmd]   
[15:50:11.20][ChkError.cmd] -------------------------------------------------- 
[15:50:11.22][ChkError.cmd]  [ChkError.cmd] has completed... 
[15:50:11.22][ChkError.cmd] ************************************************** 

Any help would be great. My desktop is dead in the water right now.

Thanks.

[Paul_Tikkanen · Accepted solution]

Hi:

Unfortunately I wouldn't be able to help you with why the HP recovery media isn't working, but you can clean install W10 using the Media creation tool at the link below to create a bootable W10 USB installer.  You will need an 8 GB flash drive for this.

https://www.microsoft.com/en-us/software-download/windows10

After W10 installs, you can install the drivers and available software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/17648887

By using the above approach you will have a working PC again, and I think it will run better than it ever did in the past.

If you're happy with the results, contact HP and see if you can get a refund for the recovery media that didn't work.

[test1234test]

After many wasted hours of trying to get the recovery media to work, I ended up doing what you suggested and installing a blank copy of Windows 10.

I assume the recovery USB has an issue or something else is preventing it from completing the process correctly. 

Very disappointing to spend $40 on a recovery USB that does not work.

On the bright side, there is no longer any bloatware on the computer.

[Paul_Tikkanen]

Call HP customer services at this number and request a refund...1 (866) 724-8600

Or if you get nowhere with that, you can contact the HP executive team at the link below.

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

No way I would be leaving $40 on the table...