The sound icon is disable got error 0x800706BE

[Jose24]

My sound Icon is been disable,  got an error "Script Diagnostic Native Host stopped working", after troubleshooting this is the error information:

Package ID:       AudioPlaybackDiagnostic

Path:                    C:\WINDOWS\Diagnostic\Index|AudioPlaybackDiagnostic.xml

Error code:         0x800706BE

Source:                 Engine

[A4Apollo]

Hi! @Jose24, Welcome to HP forums.

I understand you have audio issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

As you mentioned the audio icon is disabled and you are getting error Script Diagnostic Native Host stopped working on your PC.

Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of IDT High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

Start the BITS service click start, and then click run.

Type services.msc in the open box and then click ok.

Right-click background intelligent transfer service, and then click properties.

On the general tab in the startup type box, click Automatic, and then click apply.

In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.

Click apply, and then click ok.

Restart the computer and try to reinstall KB982381

Also, uninstall the audio drivers from device manager and install the latest audio driver on your PC and check if it helps.

Update the audio drivers using this link.

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[Jose24]

Hi All,

The provided instruction did not solve the problem...

You askeda  question [Did you make any software or hardware changes on your PC?], not sure if my son/daughter had done any change.

 is there is a easy way to re-install the Window-10, I'm afraid that if I do it since I do not have the Windows key neither the driver this will be a hard task?

What else do you recomend?

Thanks

José