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Bjingles
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The start menu quit working and I keep getting an critical error message when I try to open it. I

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Critical error: Your Start Menu isn't working. We'll try to fix it the next time you sign in. Sign out for now. I have tried everthing the virtual chat advised me to try. It just won't work.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 3
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@Bjingles

 

I reviewed your post and I understand that the start menu is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the operating system you are using?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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EInarLogi
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Recently had the same problem with about 5 new HP Probook 600 workstations. Start menu stopped working after a while, and tried all recommended options. What fixed the issue for me was an uninstall og HP Sure Click. Fixed all issues in minutes! Hope this helps and hope HP fixes this

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