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‎05-22-2019 02:25 AM

HP Recommended
Product: T630
Operating System: Microsoft Windows 10 IOT

Hello everybody,

 

I have some serious problem with a bunch of HP ThinClient t630. After sendign a task of capture image (which has failed) using HPDM 4.7 SP11, two Thin clients are unable to boot anymore. It seems that the drive is not recognized anymore. I tried to use cached and non-cached method but same result. Now I have 2 ThinClient unusable and sincerly I am afraid of using HP Software to perform the management of this devices. I really don't get why a readonly (I think) operation is so disruptive!!!

 

Some more Details:

t630 with Windows 10 IoT installed (version 1607), Agent installed is 4.7.3669.27086, OS Type has been recognized as: WE8.1P-64/WE8S-64 and image version is: 16WWFTEJ603#SABZ#DABZ and finally BIOS Version is: M40 v01.09.

 

Please can anyone help me to bring my ThinClient back online?

 

Thank you all.

 

Alessandro

1 REPLY 1

‎07-02-2019 04:08 AM

HP Recommended

What's the type of error? Could you post the screenshot here? 

If you use HPDM to manage the device, you need to send the UpdateAgent task to the device to update it to latest, then send other tasks.  

 

I am an HPI Employee.
My opinions are my own and do not express those of HPI.

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