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‎03-23-2019 07:11 AM - edited ‎03-23-2019 10:04 AM

HP Recommended
Product: Pavillion 23-q119
Operating System: Microsoft Windows 10 (64-bit)

I have HP 23-q119 touch Windows 10 and the touch screen is not working, due to installing KB4100347 and now the hid touch driver is gone. Usually when I lose the touch screen, the hid touch driver goes into "Hidden" mode. I usually uninstall the driver, shut down and the driver and touch come back. I uninstalled the HID dirver 2 days ago and it hasn't reappeared.

5 REPLIES 5

‎03-24-2019 05:56 PM

HP Recommended

@Marginthecity

Welcome to HP Support Community

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

 

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Refer to this document: https://support.hp.com/in-en/document/c03488148 for Troubleshooting Touch Screen Issues.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎03-27-2019 03:13 PM

HP Recommended

Ok downloaded the latest version of HP Support, went thru the updates and NOT ONE reinstalled the HID touch driver. I am at a loss.

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‎03-28-2019 03:38 AM

HP Recommended

Your touchscreen hardware is dead in the water I'm afraid.

 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-All-in-one-TOUCHSCREEN-has-s...

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‎03-28-2019 04:37 AM

HP Recommended

Would updating the Bios help?

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‎03-28-2019 06:32 AM

HP Recommended

 

Also, is there a repair to fix the hardware, or have it replaced?

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