TouchSmart 300

[LynneBee]

Hi I would appreciate if anyone could help me.  When starting up my old TouchSmart 300 I get a black screen and it freezes with a message Preparing Automatic Repair - is this a problem I could sort out without having to call in an engineer.

Many thanks

[Riddle_Decipher · Accepted solution]

@LynneBee I need a few more details, such as: Which operating system are you using with your device? Is there a screenshot you can attach of the error on your screen for better clarity? When was the last time it worked without these issues, what was the last thing you did on the computer?

Meanwhile, here's a list of steps that have fixed the "Preparing Automatic repair" screen:

Solution 1. Perform a hard reboot

If your Windows cannot boot because of the "Preparing Automatic Repair" or "Diagnosing your PC" error, you can do a hard reboot. Remove the battery and AC adapter. Next, press and hold the power button for 20 seconds and see if it will boot up normally.

If this method doesn't work, try the following solutions.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[LynneBee]

Many thanks for your easy to follow advice.  Worked perfectly.

[Riddle_Decipher]

@LynneBee

Thank you for the update,

I'm glad I could help, 

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.