cancel
Showing results for 
Search instead for 
Did you mean: 
usaveteran
New member
6 4 0 0
Message 1 of 7
354
Flag Post

Solved!

Touchsmart 600-1350 BT554AA - need system recovery discs

HP Recommended
HP Touchsmart 600-1350
Microsoft Windows 10 (64-bit)

I had a hard drive fail and cannot recover anything from it - totally destroyed. Ok, so I purchased a new hard drive, installed it, but cannot set up due to missing original recovery discs. I have searched thru HP site and, of course, this is an old unit from 2010 so nothing seems to be available. I'd hate to trash this computer due to it's in great shape minus the recovery. It originally came with Win 7 but have since upgraded to Win10/64. The system recognizes the hard drive so I know it's good to go. I can access the bios screen (since I also replace the battery) and the correct date/time is set. 

Can anyone provide me a solution (other than tossing this computer)? Anyone out there have the recovery discs? Please advise. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,326 122,503 20,139 30,886
Message 4 of 7
Flag Post
HP Recommended

Hi, @usaveteran 

 

You don't need to reinstall W7 to reinstall W10 since you had already upgraded to W10.

 

Create the bootable W10 installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

If you would rather do an in-place upgrade to W10 from W7, then you can purchase recovery media from this vendor since HP quit selling it directly several years ago.

 

http://www.computersurgeons.com/p-22409-windows-7-64-bit-recovery-kit-bt706av-for-hp-touchsmart-desk...

 

If you used the W7 recovery media, to upgrade back to W10 for free, click on the blue 'Update Now' button on the Microsoft link I posted above.

View solution in original post

6 REPLIES 6
wb2001
Level 15
Level 15
12,842 12,635 1,773 5,013
Message 2 of 7
Flag Post
HP Recommended

@usaveteran,

What do you mean by totally destroyed/non-recoverable data. Surely an external HD enclosure would allow access to the file folders. That is what I would attempt.

As for the OS, your unit is n ow embedded with WIN 10, so you could download the WIN 10 file and freely install it.

1) Computer, keyboard, and mouse. No extra's.

2) Wi-fi connection available.

3) If you prepped/formatted the hard drive, go back and delete all partitions.

"Create installation media option" to a USB thumb drive. I do it all the time. Do not prep the new hard drive, let the computer format the drive.  When prompted to enter a Product Key, skip that.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
usaveteran
Author
New member
6 4 0 0
Message 3 of 7
Flag Post
HP Recommended

The original hard drive is just clicking - Cannot retrieve any data - opened the drive to reset the arm but still not working. That’s what I mean, “destroyed “. 

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,326 122,503 20,139 30,886
Message 4 of 7
Flag Post
HP Recommended

Hi, @usaveteran 

 

You don't need to reinstall W7 to reinstall W10 since you had already upgraded to W10.

 

Create the bootable W10 installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

If you would rather do an in-place upgrade to W10 from W7, then you can purchase recovery media from this vendor since HP quit selling it directly several years ago.

 

http://www.computersurgeons.com/p-22409-windows-7-64-bit-recovery-kit-bt706av-for-hp-touchsmart-desk...

 

If you used the W7 recovery media, to upgrade back to W10 for free, click on the blue 'Update Now' button on the Microsoft link I posted above.

View solution in original post

usaveteran
Author
New member
6 4 0 0
Message 5 of 7
Flag Post
HP Recommended

Thanks very much for your reply. I will try your suggestions and see if it works. 

0 Kudos
usaveteran
Author
New member
6 4 0 0
Message 6 of 7
Flag Post
HP Recommended

I will try your suggestions and see what develops. Thanks for your reply.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,326 122,503 20,139 30,886
Message 7 of 7
Flag Post
HP Recommended

You're very welcome.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation