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‎04-27-2021 06:02 AM

HP Recommended
Product: HP Pavilion Desktop TP01-1114ple: Pavilion 6530
Operating System: Microsoft Windows 10 (64-bit)

I have a Canon PowerShot A3000 IS camera and a new HP Pavilion Desktop TP01-1114. I try to upload pictures from the camera to the computer, but I get "Import folder not found" message. I had no problem transferring pictures with my old computer. Both computers run Windows 10. Can anyone help me with this problem? Thank you for any help you can give me.

3 REPLIES 3

‎04-27-2021 02:50 PM

HP Recommended

@big69benny 

 

Do you use SD card or connect your camera to your machine directly ? Please use the following Guide

 

         https://support.usa.canon.com/kb/index?page=content&id=ART105608

 

Regards.

BH
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‎04-27-2021 02:57 PM

HP Recommended

Thank you for the link. That is exactly the way I transferred photos from the camera to my old computer. But I don't know why I can't do the same with this computer. Any other suggestions short of Contacting Canon. I tried. That's a pain in the ____.

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‎04-27-2021 06:10 PM

HP Recommended

@big69benny 

 

The specs of your computer is

 

       https://support.hp.com/au-en/document/c06901047

 

It has memory card reader. You can pull the SD card on your camera and plug to the card reader and transfer photos that way.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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