TrayApp.msi message

[arthur31146]

I got rid of my  HP 4180 printer & replaced with HP Deskjet 3755.  Now every time i start I get a message that TrayApp.msi needs to be downloaded but it can't be found.  Is there an easy solution to get rid of this message - none of those on this site provide an easy answer.

[Dragon-Fur]

@arthur31146 

The HP Trayapp.msi application is a part of much older HP printer, manufactured in 2011 or earlier.

Try / Consider

Check / Uninstall old software

Control Panel > icon view > Programs and Features

If you find the old printer software, uninstall it.

Check / Remove old device

Control Panel > icon view > Programs and Features

If you find the old printer, Right-Click on it and remove it.

If any software / device is removed, Restart the computer and log in.

Unlikely,

Check the Startup list - if you find unwanted entry, remove it

Example

C:\Users\YourAccount\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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[arthur31146]

didn't work.

[Dragon-Fur]

@arthur31146 

The old HP document on the subject is here:

HP and Compaq Desktop PCs - Resolving MSI Startup Errors 

The instructions are to reinstall the offending program / software.

Completely reinstalling the printer software is not an option - and is not what you want.

The best you could do in that case is to dig out and uninstall / remove all instances of the printer that you can find.

What else?

The entry might be buried in the Registry.

The document instructs that you use a Microsoft tool to dig out and remove the offending entry.

Fix problems with programs that can't be installed or uninstalled

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"